Organization of service support is one of the key factors affecting customer satisfaction and Manufacturer’s image, which should guarantee the efficiency of the manufactured products. The main task in this case is to create a service structure ensuring the possibility of guarantee repairs in the sales region.
The manufacturer should build its business processes in accordance with its service policy and ensure repair, supply of service centers with spare parts, monitoring of processes and reporting procedures.
A service structure is built through the cooperation of the Manufacturer with independent service centers. To make this process simple, transparent and efficient, certain standards and automation are needed that will significantly reduce the daily workload.
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