We provide remote customer service to assist in solving problems that arise during the use of the equipment.
The customer service process is as follows:
– receiving the application;
– processing the application and transmitting it to the participants of the service process at the next stage;
– informing the customer about further actions, as well as the status of solving his problem or the status of repair;
– reporting to the customer.
The coordinated work of the contact center improves the quality of customer service, which, in turn, strengthens the image of the customer’s company.
The work of the contact center is divided into several areas:
– Warranty and post-warranty support.
Registration of customer requests, their distribution to the support group and further assistance until the repair is completed, including notification of the completion of work.
– Technical support.
Providing information on product features at the request of customers; assistance in setting up; navigating through the manufacturer’s websites.
– Information support.
Providing information about the warranty and the rules for using the product at the request of the customer, as well as about various promotions and the availability of service in the region.
St. Petersburg, Salova str., 57 room 3
+7 (812) 244-96-96